Terms of service

Last updated: 10-10-2025

OVERVIEW

Welcome to Natural Health Co. (“we”, “us”, “our”). Natural Health Co. operates this website and online store, including all related information, content, features, tools, products, and services, to provide you (“you”, “your”, “the customer”) with a curated shopping and health service experience (the “Services”). Natural Health Co. is powered by Shopify.

These Terms of Service (“Terms”) govern your access to and use of our Services, including any purchases of products or participation in health consultations through the platform. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our [Privacy Policy] [LINK]. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence and that you consent to any of your minor dependents using the Services on devices you own or control.

To access or use our Services, including browsing or purchasing products or booking consultations, you may be asked to provide personal and payment information. You warrant that all information you provide is current, accurate and complete.

You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer or assign your account to any other person.

Where health consultations are provided to minors, informed consent from a parent or legal guardian is required, and we reserve the right to refuse services if appropriate consent cannot be verified.

SECTION 2 – OUR PRODUCTS & HEALTH INFORMATION DISCLAIMER

We aim to provide accurate product descriptions and service information. However, colours or appearances may differ based on your device settings. We do not guarantee that any product or service will meet your expectations. We may modify or discontinue any product at any time without notice and may limit product availability by person, location or jurisdiction.

Health Disclaimer:
The information and content provided through our Services—including product descriptions, consultations, educational materials, articles, or other content—is for general informational purposes only. It is not intended to diagnose, treat, cure or prevent any disease, and does not substitute for professional medical advice. Always consult your healthcare provider before starting any new supplement, treatment or health program.

If you are receiving online consultations, these are conducted in accordance with the professional standards of relevant practitioners and regulatory bodies including Australian Health Practitioner Regulation Agency (AHPRA), where applicable.

TGA Disclaimer: All therapeutic claims comply with Therapeutic Goods Administration (TGA) requirements. Always read the label and follow the directions for use. If symptoms persist, talk to your healthcare professional.

Emergency: Our Services are not suitable for medical emergencies. If you require urgent medical attention, call 000 or attend the nearest emergency department.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. We may accept or decline orders at our discretion. An order is only accepted when we confirm it and process your payment. Once accepted, cancellation may not be possible.

If we cancel or cannot fulfil your order, we will notify you via the contact details provided.

Your purchases are subject to our [Refund Policy] [LINK] and your rights under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure is not major.

Products are supplied for personal use only and not for resale or export unless expressly agreed in writing.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. The price charged is the price at the time of order. Unless otherwise stated, prices exclude taxes, shipping, handling, customs or import charges.

You agree to provide current and accurate billing information. You warrant that (i) payment information provided is true and authorised; (ii) your payment method will honour all charges; and (iii) you will pay all applicable fees and taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs or events beyond our control. Risk and title in goods passes to you when they are transferred to the shipping carrier.

Nothing in this section affects your rights under the Australian Consumer Law.

SECTION 6 – INTELLECTUAL PROPERTY

All content, trademarks, logos, product descriptions, graphics, videos, audio and other materials on our Services are owned by Natural Health Co. or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display or create derivative works without our prior written consent.

Shopify’s name and marks are trademarks of Shopify. All other marks are property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and without warranty. Your use of these tools is at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices. Any dealings with third parties are solely between you and that third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Natural Health Co. is powered by Shopify, which enables us to provide the Services. Sales and purchases are made directly with Natural Health Co. You acknowledge that Shopify is not responsible for transactions between you and Natural Health Co. and release Shopify from any related claims.

SECTION 10 – PRIVACY POLICY

We comply with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic) regarding personal and health information. By using our Services, you consent to collection and use of your personal information in accordance with our [Privacy Policy] [LINK].

You may request access to, or correction of, your personal information. Where telehealth services are used, consultations comply with privacy and record-keeping obligations under Australian law.

Shopify may also collect and process certain data to provide services. Refer to their [Privacy Policy].

SECTION 11 – FEEDBACK

If you submit any feedback, suggestions, or reviews (“Feedback”), you grant us a worldwide, perpetual, royalty-free licence to use it for any purpose, provided it does not include personal or health records without your explicit consent.

You are responsible for ensuring that Feedback does not infringe third-party rights or contain unlawful content. We may monitor or remove content at our discretion.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies in product descriptions, pricing, promotions, or availability and to cancel or modify orders affected by such issues.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited activities include, but are not limited to:

  • Unlawful conduct or breach of regulations;

  • Infringing intellectual property rights;

  • Harassing or harming others;

  • Impersonation or fraud;

  • Interference with site security or functionality.

We reserve the right to suspend or terminate your account for any breach of this section.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without notice if you breach these Terms. Sections that by their nature survive termination—including intellectual property, limitation of liability, indemnity, and governing law—will continue in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available.” We do not guarantee that the Services will be uninterrupted, timely, secure or error-free.

Nothing in this section affects your rights under the Australian Consumer Law.

“Nothing in these Terms excludes, restricts or modifies any rights, remedies, guarantees or warranties that you may have under the ACL or other applicable legislation which cannot be excluded, restricted or modified by contract.”

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law, Natural Health Co. excludes all liability for any loss or damage (including consequential loss) arising in connection with your use of the Services or products purchased through the Services, except where such loss arises from our negligence, breach of contract or breach of statutory guarantee under the ACL.

Nothing in these Terms limits or excludes any liability that cannot be lawfully limited or excluded.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Natural Health Co., Shopify, and related parties against any claims, losses, or damages arising from your breach of these Terms or violation of law. We will provide notice of any claim and you will cooperate in the defence.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a provision does not waive it. These Terms and our policies constitute the entire agreement between you and us, superseding prior agreements.

SECTION 20 – ASSIGNMENT

You may not assign or transfer these Terms without our consent. We may assign or transfer them without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You and Natural Health Co. submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time. Material changes will be notified in accordance with Australian law. Continued use of the Services after changes constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

For questions about these Terms:
📧 info@naturalhealthco.com.au
📞 0410 722 541
📍 Victoria, Australia